1. Summary
All sales are final once Product is tendered to the carrier. We do not accept returns of shipped Product. Cancellations are allowed before shipment. Refunds are issued only in limited scenarios below.
2. Pre-Shipment Cancellations
Email help@evolvbiolabs.com with your order number and subject “Cancel Order” before carrier handoff. Confirmed cancellations receive a full refund to the original payment method.
3. When We Issue Refunds
- Confirmed pre-shipment cancellation.
- Verified non-delivery after carrier investigation (report within 21 days of estimated delivery).
- Wrong Product shipped (notify within 7 days with photos).
- Damaged in transit (notify promptly with packaging photos).
4. What Is Not Refundable
- Change of mind or buyer’s remorse.
- Claims about research outcomes or Product “performance.”
- Refusal of delivery without cause.
- Incorrect address provided at checkout.
- Carrier or weather delays outside our control.
5. Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days after confirmation. Shipping charges are typically non-refundable unless the issue was our error.
6. Chargeback Policy
Contact us first to resolve order issues. Chargebacks filed without good-faith contact may be treated as a material breach of our Terms.